After a purchase is made, how are the products delivered?
As is mentioned within the description of each product section, all orders will be forwarded to you by email as an attached zipped file folder. The product files are quite small in total file size, and thus it will take up very little space within your inbox. If for whatever reason you are not able to receive your purchased products by email, then let us know as we can set up a download link for you to use instead. Unfortunately we don't deliver products through postal mail on cds, flash drives, or other media storage devices.
Once you have successfully completed a purchase an invoice will be instantly sent to your inbox from PayPal, our payment gateway provider. Our staff conducts in-depth and comprehensive fraud checks for each transaction, after which your order will be emailed to you. Order processing time is generally two to eight hours, however, it is not uncommon for orders to be processed almost immediately. If you lose your product files at any time, then simply send us your invoice number and we'll replace them for free.
What file formats do the designs come in?
All our vector based image files are delivered in EPS file format, an acronym for Encapsulated PostScript file. These EPS files are easily accessible with very common software programs such as Adobe Photoshop, Adobe Illustrator, Ghostscript, Macromedia Fireworks, and many more. Free EPS file editors are also widely available for download. For those of you not familiar with the term vector, it simply refers to an image which can be scaled to any size without losing its resolution quality, sharpness, or compression.
Our non-vector based products are available at a preset size in PSD, PNG, JPEG, GIF, ICO, and ICNS format, but they're not always available in each file type. Our catalogue clearly lists which image formats will be included in the delivered file packet, so do read this information thoroughly before initiating your purchase. We do not offer refunds due to the digital makeup of our products, therefor it is your responsibility to own any software required to open or view the files. Please email us with questions on this matter.
Is payment through spiderclipart.com secure?
This website uses PayPal's ultra secure shopping cart payment system. If you're not familiar with PayPal, they're currently the largest online payment processor in the world. They use the maximum level of encryption technology available, making each transaction completely secure. Our shopping cart is fully protected by SSL, also referred to as a secure sockets layer, keeping your sensitive payment information hidden from all third parties. You do not have to worry about payment security when using our website.
Using our shopping cart is very easy. Once you come across an item that you would like to buy, simply click the add to cart button underneath each item. Continue clicking the add to cart button until you've added all of the items that you would like to buy. Once you're ready to proceed to make a purchase, simply click on any of the shopping cart checkout buttons situated throughout our site and you'll then be able to pay for the items. If you have any questions about our shopping cart then please send us an email.
What is your refund policy?
All of our products are digital non-tangible files, and thus we are not able to offer refunds or exchanges on items that have already been delivered. Due to this policy we have gone out of our way to make sure that the displayed items are presented in ultra high resolution, that way you can see exactly what you are buying. If you have any questions regarding a specific product then please ask us before you initiate your purchase. We are willing to process refunds or exchanges only if your order has not yet been delivered.
If for whatever reason you cannot open the delivered file packet, or if any of the files within the packet have become corrupted or inaccessible, then please contact us and we'll send you a free replacement. As we're unable to grant refund requests on delivered orders, please make sure that you have the necessary software required to access these files. The product description lists the file formats to be delivered and thus it's your responsibility to make sure that you will be able to access these files on your computer.